hibaji Frequently Asked Questions

Creating a hibaji account takes under two minutes. Visit the hibaji platform, click the registration button, and fill in your name, date of birth, mobile number, and a secure password. You must be at least 21 years old to register. Once submitted, a verification code is sent to your mobile number — enter it to activate your account and you are ready to start playing.

hibaji requires a valid government-issued photo ID for KYC verification — your National Identity Card (NID) is the most commonly accepted document in Bangladesh. A passport or driving licence is also accepted. You may also be asked to provide a selfie holding your ID and proof of your registered mobile number. KYC is typically completed within 24 hours of document submission.

On the hibaji login screen, tap the 'Forgot Password' link and enter your registered mobile number or email address. A one-time reset code will be sent to your phone. Enter the code, set a new password, and you will regain access immediately. If you continue to have trouble, contact hibaji's 24/7 live chat support for manual assistance.

No. hibaji strictly permits one account per person, per device, and per household. Opening duplicate accounts is a violation of our Terms and Conditions and will result in the closure of all associated accounts and forfeiture of any balances or bonuses. If you believe a duplicate account exists in your name by error, contact our support team immediately.

To permanently close your hibaji account, contact our support team via live chat or email at [email protected] and request account closure. Any remaining balance will be returned to your registered bKash, Nagad, or Rocket number before the account is deactivated. If you are closing your account for responsible gaming reasons, we encourage you to consider our self-exclusion tool first.

To deposit via bKash on hibaji, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the deposit amount, confirm the transaction on your bKash app using your PIN, and the funds will appear in your hibaji wallet almost instantly. The minimum deposit via bKash is ৳200, and there are no transaction fees charged by hibaji.

Nagad deposits on hibaji are processed in real time — funds typically appear in your hibaji wallet within 30 seconds of confirming the transaction in your Nagad app. If your deposit has not arrived after 5 minutes, check your Nagad transaction history to confirm the payment was sent, then contact hibaji support with the transaction reference number.

The minimum withdrawal amount on hibaji is ৳500. Withdrawals are processed back to the same payment method used for your most recent deposit — bKash, Nagad, Rocket, or Upay. hibaji does not charge a withdrawal fee, though your mobile banking provider may apply standard transaction charges. Most withdrawals are completed within 1–4 hours during business hours.

hibaji processes withdrawal requests to bKash within 1–4 hours for verified accounts during standard operating hours (Bangladesh Standard Time, UTC+6). Withdrawals requested outside business hours may take slightly longer but are always processed within 24 hours. Large withdrawals above ৳50,000 may be subject to an additional identity verification step before processing begins.

hibaji currently supports direct bank transfers from selected Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank Bangladesh Limited. To use bank transfer, select the Bank Transfer option in the Deposit section of your hibaji account, follow the on-screen instructions, and upload a transfer confirmation screenshot. Bank transfer deposits typically take 30 minutes to 2 hours to be credited.

hibaji does not charge any fees on deposits made via bKash, Nagad, Rocket, or Upay. Your deposited amount is credited in full to your hibaji wallet. Some banks or mobile financial services may apply their own standard transaction charges on their end, which are outside hibaji's control. Always check your payment provider's fee schedule if you are unsure.

hibaji's cricket betting section covers international matches, the Bangladesh Premier League (BPL), IPL, T20 World Cup, ODI series, and Test matches. You can place pre-match bets or live in-play bets on outcomes including match winner, top batsman, top bowler, total runs, and individual over scores. Simply navigate to the Cricket section, select a match, choose your market, enter your stake, and confirm your bet.

hibaji features hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Games range from classic three-reel slots to feature-packed video slots with bonus rounds, free spins, and progressive jackpots. Popular titles available on hibaji include Lucky Neko and Prosperity Fortune Tree. New games are added regularly, so the library is always growing.

Yes — hibaji offers a full live casino lobby powered by Evolution Gaming and Ezugi, featuring real-time games dealt by live human dealers. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Teen Patti, and Live Andar Bahar. The live casino streams in high definition and is fully optimised for mobile play on Android and iOS devices used by players across Bangladesh.

hibaji is fully optimised for mobile play and works smoothly on all modern Android and iOS smartphones and tablets without requiring a separate app download. Simply open your mobile browser, navigate to hibaji, log in, and the platform adapts automatically to your screen size. This mobile-first approach means players across Dhaka, Chittagong, Sylhet, and all of Bangladesh can enjoy a seamless experience on any device.

Return to Player (RTP) percentages vary by individual slot title on hibaji, but most games from our providers carry an RTP between 94% and 97%. RTP is a long-term statistical measure of how much a slot pays back across millions of spins — it does not predict short-term results for individual sessions. Each game's RTP is set by its provider and can usually be found in the game's information or paytable screen.

hibaji offers a welcome bonus to newly registered players on their first deposit. The exact bonus percentage and maximum amount are displayed on the hibaji promotions page and may vary by season — for example, special offers are often available during Eid, Pohela Boishakh, and major cricket tournaments. Always check the current promotions page when registering to see the live welcome offer available to you.

All hibaji bonuses come with wagering requirements that must be completed before bonus funds can be withdrawn as cash. Wagering requirements specify how many times you must bet the bonus amount — for example, a 20x wagering requirement on a ৳1,000 bonus means you must place ৳20,000 in total wagers before withdrawing. Full wagering terms for each bonus are displayed clearly at the time of claiming.

Yes — hibaji bonuses have an expiry period, typically 7 to 30 days from the date of activation, depending on the specific promotion. If the wagering requirements are not completed within the stated time frame, the bonus and any winnings derived from it will be forfeited. The expiry date and remaining time are shown in your hibaji account's active bonus section so you can track your progress.

hibaji rewards regular players through an ongoing loyalty programme that provides exclusive bonuses, faster withdrawal processing, and dedicated account support as players progress through the tiers. Points are earned on real-money wagers across all game categories including cricket betting, slots, and live casino. Contact our support team or visit the promotions section of your hibaji account to check your current loyalty status.

Winnings generated from free spins on hibaji are credited as bonus funds and are subject to the wagering requirements stated in the specific promotion's terms. Once those requirements are met within the validity period, any remaining bonus balance converts to real withdrawable cash. The winnings cap per free spin promotion, if applicable, is always stated in the individual offer terms at the time of claiming.

hibaji uses industry-standard SSL encryption to protect all data transmitted between your device and the platform, ensuring your personal details and payment information remain secure at all times. Player funds are held separately from operational funds, and all games are supplied by certified providers whose RNG (Random Number Generator) outcomes are independently audited. hibaji is committed to fair play and transparent operations for all players in Bangladesh.

hibaji operates as an online gaming platform serving adult players in Bangladesh. We encourage all players to familiarise themselves with the applicable laws in their own jurisdiction before registering. hibaji does not make specific legal claims on behalf of individual players. What we can assure you is that hibaji operates on secure infrastructure, applies responsible gaming standards, and processes all transactions transparently.

The minimum age to register and play on hibaji is 21 years old. This age requirement is strictly enforced. During the KYC verification process, hibaji verifies the age of every player using government-issued identification. Any account found to belong to a person under the age of 21 will be permanently closed and any balance returned. hibaji does not knowingly allow underage players to access any part of the platform.

hibaji takes responsible gaming seriously. To self-exclude, contact our support team via live chat or email at [email protected] and request self-exclusion for your preferred period — options include 6 months, 1 year, 2 years, or permanently. Your account will be deactivated within 24 hours and you will not receive any promotional communications during the exclusion period. Your remaining balance will be returned to your registered payment method.

Deposit limits can be set directly from the Responsible Gaming section of your hibaji account settings. Choose a daily, weekly, or monthly cap that suits your budget. Limits take effect immediately once set. Reducing a limit is instant, but increasing or removing a limit requires a 7-day cooling-off period before the change takes effect — a built-in safeguard to protect players from impulsive decisions.