hibaji Terms & Conditions

1. Introduction and Agreement to Terms

These Terms and Conditions ("Terms") govern your access to and use of the hibaji platform, including the website at hibaji.im, any associated mobile applications, and all services, games, betting markets, promotions, and features made available through the platform (collectively, the "Services"). The Terms constitute a legally binding agreement between you ("Player", "User", "you") and hibaji ("hibaji", "we", "us", "our").

By registering an account, accessing the hibaji website, or using any part of the Services, you confirm that you have read, understood, and agree to be fully bound by these Terms, together with the Privacy Policy and the Responsible Gaming Policy, each of which is incorporated herein by reference. If you do not agree with any part of these Terms, you must not use the Services.

hibaji reserves the right to amend, update, or replace these Terms at any time. Amended Terms will be posted on this page with an updated effective date. Continued use of the Services following the posting of revised Terms constitutes your acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

Account

A registered user profile created by a Player on the hibaji platform, used to access all Services including deposits, withdrawals, betting, and gaming.

Balance

The sum of real-money funds held in a Player's Account at any given time, excluding any bonus funds that remain subject to wagering requirements.

Bonus

Any promotional funds, free spins, or credits awarded by hibaji to a Player's Account, subject to specific bonus terms and wagering requirements as communicated at the time of the promotion.

Services

All gaming, betting, promotional, payment, and account management features accessible through the hibaji platform.

Wager / Bet

A real-money stake placed by a Player on any game outcome or sporting event available through the hibaji platform.

Responsible Gaming Tools

Features available within a Player's Account settings, including deposit limits, session time reminders, and self-exclusion requests, designed to promote safe and controlled gaming behaviour.

3. Eligibility and Age Restriction

To be eligible to register and use the hibaji platform, you must satisfy all of the following conditions at all times:

• Age Requirement You must be at least 21 years of age. hibaji may request supporting identity documentation at any time to verify your age. Failure to provide satisfactory documentation will result in account suspension.
• Single Account You may hold only one registered Account on the hibaji platform. The creation of duplicate or multiple accounts by a single individual — whether in the same name or under different identities — is strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.
• Accurate Information All information provided during registration — including your name, date of birth, contact details, and payment information — must be accurate, complete, and kept up to date. You are responsible for maintaining the accuracy of your Account information at all times.
• Personal Use Only Your Account is strictly for your own personal use. You may not allow any third party to access or use your Account, place bets on your behalf, or conduct transactions through your Account.
• Not a Prohibited Person You must not be subject to any legal restriction that would prevent you from using online gaming or betting services. It is your sole responsibility to ensure that your use of the Services complies with any laws applicable to you in your jurisdiction.

Key Policy Highlights

The following cards summarise the most important rules that govern your use of the hibaji platform. Full details appear in the sections below.

4. Account Management

Upon successful registration, hibaji will create an Account for you. You are responsible for ensuring that all Account details remain accurate and up to date. hibaji may conduct Know Your Customer (KYC) verification checks at any point during the lifecycle of your Account, including at registration, at the time of a withdrawal request, or following any activity that triggers our internal compliance review process.

Account Closure by Player: You may request closure of your Account at any time by contacting our customer support team. Upon closure, any remaining real-money Balance will be returned to you via your registered payment method, provided all applicable verification requirements have been satisfied and no outstanding bonus conditions remain unfulfilled.

Account Suspension or Closure by hibaji: hibaji reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including where: (i) a Player has breached any provision of these Terms; (ii) fraudulent, abusive, or suspicious activity is detected; (iii) a Player's identity cannot be verified to our satisfaction; or (iv) continued account operation would expose hibaji to legal, regulatory, or reputational risk. In cases of confirmed breach, hibaji may withhold the Account Balance.

Dormant Accounts: An Account that has not recorded any login activity for a continuous period of 12 months will be classified as dormant. hibaji will make reasonable efforts to notify the Account holder before applying any dormancy administration fee. The current dormancy fee is ৳100 per month, deducted from the Account Balance. Once the Balance reaches zero, the Account will be closed.

5. Betting and Gaming Rules

All games and betting markets available on the hibaji platform are governed by individual game rules set by the respective game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These rules are accessible within each game or market prior to placing a bet. In the event of any conflict between these Terms and the rules of a specific game, the game-specific rules shall prevail with respect to that game's operation.

Bet Acceptance: A bet is not confirmed until you receive an on-screen acknowledgement that the bet has been successfully placed and a reference number has been assigned. hibaji reserves the right to void any bet placed at an erroneous price caused by a technical fault or data feed error, even after initial acceptance.

Minimum and Maximum Stakes: Minimum and maximum bet limits apply to all markets and are displayed within the relevant game or market interface. hibaji reserves the right to adjust stake limits for individual Accounts based on risk management criteria.

Dispute Resolution: In the event of a dispute regarding a game outcome, transaction, or bet settlement, the records held by hibaji and its third-party game providers shall be the definitive reference. Players may submit a dispute by contacting our support team within 30 days of the relevant event. hibaji will endeavour to resolve disputes within 10 business days of receipt.

6. Intellectual Property and Platform Use

All content, design elements, trademarks, logos, software, and materials on the hibaji platform are the exclusive intellectual property of hibaji or its licensed content providers. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for your own personal, non-commercial gaming and betting activities.

You may not copy, reproduce, distribute, modify, reverse engineer, create derivative works from, or otherwise exploit any part of the hibaji platform or its content without prior written consent from hibaji. Any unauthorised use of hibaji's intellectual property may result in Account closure and legal action.

7. Limitation of Liability

The Services are provided on an "as is" and "as available" basis. hibaji does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. To the fullest extent permitted by applicable law, hibaji excludes all warranties, representations, or conditions, whether express or implied, regarding the Services.

hibaji shall not be liable for any direct, indirect, incidental, consequential, or punitive loss arising from: (i) your use of or inability to use the Services; (ii) any interruption, suspension, or termination of the Services; (iii) any loss of data or Account information; (iv) any delays in processing deposits or withdrawals beyond hibaji's reasonable control; or (v) decisions made by you based on information provided on the platform. In all cases, hibaji's maximum aggregate liability to you shall not exceed the total amount deposited by you into your Account in the 30-day period immediately preceding the event giving rise to the claim.

8. Governing Law and Jurisdiction

These Terms shall be construed and governed in accordance with applicable principles of commercial fairness as recognised in the jurisdiction in which hibaji operates. hibaji does not make any representation that the Services are appropriate or lawful for use in any particular jurisdiction outside of those in which the platform is operated.

Players are solely responsible for ensuring that their use of the Services complies with all local, national, and international laws and regulations applicable to them in their location. hibaji accepts no liability for any Player who accesses the Services in violation of the laws of their jurisdiction.

Any dispute arising out of or in connection with these Terms that cannot be resolved through hibaji's internal dispute resolution process shall be referred to binding arbitration. The language of all proceedings shall be English.

9. Contact and Support

If you have any questions about these Terms, wish to raise a complaint, or need assistance with your Account, please contact the hibaji customer support team via live chat on the platform, available 24 hours a day, 7 days a week. You may also reach us by email at [email protected] (plain text — not a clickable link). We aim to respond to all written enquiries within 24 hours during standard operating periods.

For matters relating to responsible gaming, self-exclusion requests, or concerns about your gaming habits, please also refer to our dedicated Responsible Gaming page, which contains specific guidance and tools available to all registered Players.