Responsible Gaming at hibaji
hibaji is committed to providing a safe, enjoyable environment for every player in Bangladesh. Your wellbeing always comes first — here is everything you need to stay in control.
Playing Smart at hibaji
At hibaji, gambling is meant to be an entertaining pastime — not a source of stress, financial strain, or personal hardship. The vast majority of players who enjoy cricket betting, slots, and live casino games on hibaji do so safely and within their means. However, we recognise that for some people, gambling can become a problem, and we take that responsibility very seriously.
This page explains the responsible gaming tools available to all hibaji players, how to recognise early warning signs of problematic gambling, and where to turn if you — or someone you know — needs support. We encourage every player to read through this information and make use of the tools available to maintain a healthy relationship with gambling at all times.
hibaji's responsible gaming framework applies to all products on the platform, including cricket betting, slots, live casino, and all other games available to players across Dhaka, Chittagong, Sylhet, Khulna, and every other region of Bangladesh. Whether you are a first-time player or a regular member, these protections are always available to you — free of charge and without judgment.
Your Protection Tools
hibaji provides a comprehensive set of responsible gaming tools that every registered player can activate directly through their Account. These tools are designed to give you meaningful control over your gambling activity at all times.
Set a daily, weekly, or monthly cap on the total amount you can deposit into your hibaji Account. Once a deposit limit is active, it cannot be increased for a minimum of 7 days — giving you a meaningful cooling-off period before any upward change takes effect. Reducing or removing a limit happens immediately. We recommend every new player set a deposit limit before their first session on hibaji.
Choose a maximum duration for each gaming session. When your chosen time is reached, hibaji will notify you and optionally log you out automatically. Regular reminders about how long you have been playing help you make more conscious decisions about your gaming habits. This tool is especially useful for players who lose track of time during live casino or cricket betting sessions.
Take a short break from hibaji by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your Account remains intact but you cannot log in, place bets, or make deposits. This tool is ideal when you feel your gambling is becoming more frequent than you would like, or when life circumstances make a pause the sensible choice. Time-out periods cannot be cancelled early once activated.
If you feel you need a longer break, self-exclusion allows you to close your hibaji Account for a defined period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your Account is deactivated and access is blocked. Any remaining balance will be returned to you via your registered payment method (bKash, Nagad, or Rocket). We strongly encourage players who feel gambling is causing harm to activate self-exclusion immediately and contact our support team. Self-exclusion requests are processed within 24 hours.
Set a cap on the maximum amount you are willing to lose within a given time period — daily, weekly, or monthly. Once your loss limit is reached, hibaji will prevent you from placing further bets until the limit period resets. This tool helps ensure that a losing streak never escalates beyond a level you are comfortable with, and keeps your gambling firmly within the budget you have decided on in advance.
Enable periodic on-screen notifications that appear during your gaming sessions, reminding you of how long you have been playing and how much you have wagered or won or lost in that session. These reminders are a simple but effective way to stay grounded and make deliberate, informed choices about whether to continue playing or call it a day.
Recognising Warning Signs
Problematic gambling rarely appears overnight. It tends to develop gradually, and many players do not notice the early warning signs until habits are already entrenched. Being aware of these signs — in yourself or in someone you care about — is the first and most important step toward getting help.
- Spending more money on gambling than you originally planned, or chasing losses by placing larger bets to try to win back money already lost.
- Gambling with money set aside for essential expenses such as rent, food, utilities, or family obligations — particularly common when using mobile payments like bKash or Nagad.
- Feeling anxious, irritable, or restless when you are unable to gamble, or when you try to cut down on your gambling activity.
- Hiding your gambling activity from family members or close friends, or lying about how much time or money you are spending on hibaji or any other gambling platform.
- Neglecting work, studies, family responsibilities, or personal health because of time spent gambling or thinking about gambling.
- Borrowing money from friends, family, or financial institutions specifically to fund gambling activity, or selling personal belongings to obtain gambling funds.
- Repeatedly trying to control, reduce, or stop gambling but finding yourself unable to follow through despite genuinely wanting to.
- Have I ever gambled with money I could not afford to lose?
- Do I gamble to escape stress, anxiety, or personal problems?
- Have I ever lied to someone close to me about my gambling?
- Do I find myself thinking about gambling when I am doing other things?
- Have I ever felt the urge to return and win back what I have lost?
- Has gambling ever caused conflict in my relationships or at work?
If you answered yes to two or more of these questions, we strongly encourage you to take a break using one of hibaji's responsible gaming tools, and to consider speaking with a professional support service. Reaching out is a sign of strength, not weakness.
Tips for Healthy Play
Staying in control of your gambling is much easier when you build good habits from the start. Here are some practical guidelines that hibaji recommends to every player.
Remember: Every game on hibaji — whether cricket betting, slots, or live casino — is governed by random outcomes and a statistical house edge. There is no strategy that guarantees winnings over time. Gambling should always be approached with the expectation that you may lose the money you wager.
Protecting Young People
hibaji enforces a strict minimum age of 21 years for all players. This is not simply a registration checkbox — we actively verify the age of players during the KYC (Know Your Customer) process, and any Account found to belong to a person under the age of 21 is closed immediately, with the account balance returned and all data handled appropriately.
If you share a device with younger family members, we strongly recommend taking the following precautions: always log out of your hibaji Account after each session, use your device's screen time or parental control features to restrict access, and never save your Account password in a location accessible to minors. Mobile devices used for bKash or Nagad payments should be secured with a PIN or biometric lock.
If you suspect that a person under 21 has created a hibaji Account or has been accessing your Account without your knowledge, please contact our support team immediately at [email protected] (plain text — not a clickable link). We will investigate the matter promptly and take all necessary action.
Getting Support
You do not have to manage gambling-related concerns alone. hibaji's support team is available around the clock, and there are several ways to reach us if you need help activating a responsible gaming tool, requesting self-exclusion, or simply talking through your concerns.
Live Chat Support
Available 24 hours a day, 7 days a week through the hibaji platform. Our support agents are trained to handle responsible gaming requests with sensitivity and without judgment. For self-exclusion or urgent account restrictions, live chat is the fastest route.
Email Support
Write to our dedicated support team at [email protected] — mark your message as a "Responsible Gaming Request" in the subject line. We aim to respond to all responsible gaming emails within 4 hours, and self-exclusion requests are always treated as highest priority.
Professional Counselling
If you feel that gambling has become a serious problem, we encourage you to seek support from a qualified mental health professional or counselling service in Bangladesh. Talking to a trained counsellor is one of the most effective steps you can take toward regaining control of your relationship with gambling.
Talk to Someone You Trust
Sometimes the most important conversation is with a family member or close friend. Whether you are in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, the people in your life who care about you can provide real support — and sharing what you are going through is often the hardest but most valuable step.
Contacting support to request self-exclusion or a deposit limit will never affect your standing with hibaji. We will never penalise, demote, or discriminate against any player for responsibly managing their account. These tools exist to be used — and we are genuinely glad when players use them.
hibaji's Commitment
Responsible gaming is not a footnote at hibaji — it is a core part of how we operate. We conduct regular reviews of player activity patterns to identify signs of problem gambling, and our support staff receive ongoing training in how to handle sensitive conversations with care and empathy. We will never send promotional messages to a player who has requested a cool-off period, time-out, or self-exclusion.
We are committed to ongoing improvement of our responsible gaming programme. Player feedback is always welcome, and if you have suggestions for how hibaji can better support player wellbeing — particularly for the Bangladesh market — we invite you to share them with our team via the live chat or support email. Your input directly shapes how we develop these tools going forward.
hibaji believes that a safer gambling environment benefits everyone. Players who stay in control enjoy the platform more sustainably over time, and a community built on trust and transparency is one that thrives. Thank you for taking the time to read this page — playing responsibly is the smartest move you can make.
Play Safely, Play Smart
Ready to explore hibaji's games with your responsible gaming tools in place? Check out our cricket betting, slots, and live casino — or review our FAQ for more guidance on managing your account.
Explore hibaji Casino Read Our FAQ🔞 21+ Only — hibaji is strictly for adults aged 21 and above. If gambling is causing you distress, please use our self-exclusion tool or contact [email protected] for immediate assistance.